vc789 Privacy Policy — How Your Information Is Protected

Last Updated: 2026

This Privacy Policy ("Policy") is issued by the vc789 platform ("vc789", "we", "our"). It describes in detail what information is collected about you when you use our website and services, how that information is processed, where it is stored, and how it is kept secure.

By using our services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. vc789 reserves the right to change this Policy at any time; any changes will take effect from the date they are published on the website.

Important: This Policy applies only to users aged 21 or older. vc789 does not knowingly collect or store information from any minor.

Information We Collect

1

Personally Identifiable Information

When you create an account or use services on vc789, we may collect the following types of information:

Full name and date of birth
Valid email address
Mobile number
Residential address
Details from identity verification documents (where applicable)

We collect this information because it is essential for the proper operation of our services and the security of your account.

2

Financial Transaction Information

To process financial transactions on our platform, we collect information related to your payment method. vc789 processes transactions exclusively through bKash, Nagad, and Rocket. The mobile number provided at the time of a transaction and the transaction reference ID are stored securely in our system.

vc789 does not directly store any card numbers, bank account details, or sensitive financial information. Payment processing is handled through the secure gateways of relevant third parties.

3

Technical and Usage Information

When you visit our website, the following information may be collected automatically:

IP address and device type
Browser name and version
Operating system information
Duration of site usage and pages visited
Referrer URL (the site you came from before reaching ours)
Information obtained from cookies and similar tracking technologies

Purpose of Using Information

4

Service Delivery and Operations

vc789 uses collected information primarily for the following purposes:

Creating, verifying, and managing your account
Processing deposit and withdrawal transactions
Confirming your identity and maintaining account security
Providing your bonuses, rewards, and promotional offers
Maintaining records of gaming history and transactions
Providing 24/7 customer support

5

Security and Compliance

We use your information to take active measures against fraud, money laundering, and other illegal activities. If suspicious activity is detected, monitoring of the relevant account is increased and the account may be suspended if necessary.

As part of our responsible gaming policy, if an unusual change is observed in a user's gaming behaviour, we proactively offer assistance. Your usage information is analysed for this purpose.

6

Communications and Improvements

Using the contact information you have provided, we:

Send important account-related notifications
Provide transaction confirmations and relevant updates
Send promotional information with your consent
Respond to customer support enquiries
Analyse user experiences to improve the quality of our services

Cookie Policy

7

What Cookies Are and How We Use Them

Cookies are small text files stored on your browser or device when you visit a website. vc789 uses the following types of cookies:

Essential cookies: For managing sessions and maintaining login status. The site cannot function properly without these.
Functional cookies: To remember your preferences (such as language).
Analytics cookies: To understand site usage patterns and improve our services.
Security cookies: To detect suspicious activity.

You can manage cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

Information Sharing and Disclosure

8

Sharing Information with Third Parties

vc789 never sells or rents your personal information to third parties for commercial purposes. However, certain information may be shared with trusted third parties to operate our services:

Payment providers: To process transactions through bKash, Nagad, and Rocket.
Gaming software providers: Minimum information required to run games.
Technology services: Providers of site hosting, data analytics, and cybersecurity.
Legal authorities: To meet the demands of a court or government body under legal obligation.

These third parties may not use your information for any purpose other than what we have instructed, and our agreements with them include strict confidentiality terms.

9

Legal Obligations

In the following circumstances, we may be required to disclose your information for legal reasons:

To comply with a court order or legal process
To assist in the investigation of suspected illegal activity
To protect the rights, property, or security of vc789
To ensure the safety of other users or the public

Data Security and Storage

10

Security Measures

vc789 uses industry-standard security technology to protect your information. Our platform is secured with SSL encryption, ensuring that all data exchanged between you and our servers is transmitted safely.

Sensitive information is stored in encrypted form
Regular security audits are conducted
Multi-layer verification is in place to prevent unauthorised access to accounts
Firewall and intrusion prevention systems are active at the server level

Please note: No method on the internet is completely secure. Keep your account password confidential, and if you notice any suspicious activity, inform our support team immediately.

11

Data Retention Period

We retain your information only for as long as necessary. Generally:

All information is retained while your account is active
After an account is closed, certain information may be kept for a specified period to meet legal requirements
Transaction records are retained in accordance with financial regulations
Customer support conversations are retained for a defined period

Once the designated period has ended, information is securely deleted or modified so that you can no longer be identified.

Your Rights

12

Your Rights Regarding Your Information

As a user of vc789, you have the following rights regarding your information:

Right to know: The right to know what information we hold about you.
Right to rectification: The right to request correction of inaccurate or outdated information.
Right to erasure: The right to request deletion of your information in certain circumstances.
Right to restrict processing: The right to request that the use of your information be limited in certain cases.
Right to object: The right to object to the use of your information for marketing purposes.
Right to data portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

13

Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages from vc789, you can let our support team know at any time. Following your request, you will be removed from the marketing list within a reasonable time. Please note that account-related transaction notifications cannot be stopped, as these are an integral part of the service.

Minor Protection and Special Provisions

14

Protection of Minors

vc789's services are strictly for persons aged 21 or older. We do not knowingly collect information from any minor. If we have evidence that a user is under 21, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

15

Liability Regarding Third-Party Websites

If our platform contains links to external websites, vc789 is not responsible for the privacy policies of those sites. If you visit any third-party site, that site's privacy policy will apply. You are advised to read the policy of the relevant site before using any third-party service.

16

Policy Changes

vc789 reserves the right to change, amend, or update this Privacy Policy at any time. When changes take effect, we will:

Update the date on this page
Send a notification to your registered email for significant changes

If you continue to use vc789 after any changes, you will be considered to have agreed to the new policy. You are therefore advised to visit this page regularly to stay up to date with the latest policy.

vc789's Privacy Policy